American Financial Management increases our clients’ net income by collecting, negotiating and resolving delinquent receivable situations. In addition, we utilize our exceptional staff, extensive experience and numerous resources to improve your accounts receivables department in any way possible. We are a client-focused organization. Our mission is to go above and beyond to provide a customer thrill experience. Our employees are hired, trained, and motivated to provide a ‘wow’ experience through service, which is completely customized to our clients’ requirements, desires, and goals.
We want each one of our customers to truly feel that AFM is a key advisor, an extension of their processes and performs stellar, value-added collection services with integrity and in a credible and authentic manner. Along with AFM’s client-focused organization company culture, our Attorney Intervention Collection program, innovative thinking and implementation of cutting edge technology provide the means for our company to be a forefront leader within the collection industry. Our family business handles each assigned claim with decisive action, the utmost care, professionalism and immediate, persistent and respectful pursuit.
American Financial Management’s roots date back to 1964. Our history is a story of growth, expansion of services and innovation, including developing the first 30-day free demand letter series.
During the 1980s, we went through a dramatic growth phase. We acquired two collection agencies, Creditors Service Bureau and Murphy Davis Company. Specifically, Creditors Service Bureau was a large collection agency with both in-house corporate counsel and representation throughout the United States and Murphy Davis Company was a boutique collection agency that specialized in the construction industry, with expertise in lien rights and foreclosure actions. Thereafter, we built a 15,000-square foot corporate office building and merged Creditors Service Bureau and Murphy Davis Company’s operations into American Financial Management to become one of the largest collection agencies in the United States.
During the 1990s, through strategic alliances, we expanded our services and our geographical reach. In the early 90’s, AFM became an agent of Experian business services (f/k/a TRW). In fact, our CEO/President was asked to serve on Experian’s Agency Advisory Board that helped formulate the outstanding reports that Experian provides today. Around that same time, to assist clients with their credit granting needs, we acquired Credit Application Processing (CAPS), an outsourcing company that assisted clients investigate credit applications.
Over the last twenty years, AFM founded the Perishable Product Legal Assistance Network (PLAN), a strategic alliance with Produce Reporter to assist creditors in the perishable product industry by recovering monies related to the sale of produce, and created a strong partnership with Disaster Kleenup International (DKI) Pro Supply, an association with over 400 property restoration contractors making it North America’s largest disaster restoration contracting organization. In addition, we spearheaded the creation, implementation and enhancement of three Fortune 500 companies’ centralized shared services debt collection programs.
AFM’s Attorney Intervention Collection Program and our unparalleled client service.
AFM’s Attorney Intervention Collection Program provides a stronger collection and adds enormous value to your collection efforts. From the very first day that we receive a new account for collection, an in-house AFM Attorney will directly work your file to obtain immediate, voluntary payment on a contingency fee basis. Our lawyers do not litigate. Rather, they solely focus on collection and account resolution by phone, email, facsimile and postal mail.
The immediate attorney involvement alone subconsciously creates a sense of urgency, so our immediate, persistent and respectful collection pursuits elicit a quicker response and payment. Further, the immediate attorney involvement provides a stronger likelihood to increase the quality of your claim (e.g. obtain a personal guaranty, promissory note, confession of judgment), while we collect the monies owed on your behalf. Also, if necessary, it sets the foundation for a comprehensive investigation to locate the obligor and learn the obligor’s payment capabilities. This will help you make an informed decision when responding to a settlement offer or when deciding whether to forward a claim to local counsel for possible legal action.
AFM’s exceptional client service also separates our company from others. Our motto is that we go above and beyond to provide a customer thrill experience. AFM’s employees are hired, trained, and motivated to provide a ‘wow’ experience through service. We put procedures and policies in place to revolve around our customers. At the onset of a new client relationship, we do not fit the new client into a current model or standardized process. Rather, after we learn your requirements, desires and goals, we create a customized collection program for you and incentivize our employees accordingly. Therefore, everyone aims to achieve the same results in a unified manner.